Portford Solutions Group - Support

OpenText/Kofax Software Maintenance

If you use OpenText's ApplicationXtender/Application and/or Kofax Capture then this software is provided with a perpetual license and the annual renewal is for support (via Portford) and new software upgrades and new licenses from either software manufacturer.

We send invoices approximately 120 days before the maintenance period expires to allow you time to review and provide us payment as this has to be received by the software manufacturer before the maintenance expiration date. 

OpenText has announced a significant change to its maintenance renewal policy: Effective April 1, 2025, the reinstatement fee for expired maintenance renewals increased from 3% to 10% per month.

Kofax has a similar policy.

If we do not receive payment for the software maintenance before the expiration then we will contact you to work on when you can pay so we can apply the re-instatement fees from the manufacturer.


    Current Software Versions

    Product Replacement Announcement

    OpenText have announced that Reports Manager (v16.3) will no longer be supported beyond v20.3 and is being replaced it with a product called OTS (Output Transformation Server - https://www.opentext.com/products-and-solutions/products/specialty-technologies/opentext-output-transformation). Workflow Manager (v16.6) will also not be supported beyond v20.3 and is being replaced with OpenText AppWorks (https://www.opentext.com/products-and-solutions/products/digital-process-automation/appworks-platform). For a period of time, if you currently own Reports Manager or Workflow Manager, you can get licenses under maintenance. 

    • Reports Manager end of support is 4/2023. The swap for getting the OTS licenses needs to be completed by end of November 2022.   
    • Workflow Manager end of support is 11/2023. The swap for getting the AppWorks licenses needs to be completed by end of December 2022.        

    We recommend that you request your AppWorks/OTS licenses now in order to get them under maintenance before the deadlines (above). This will also allow you to run the environments in parallel to give you time to convert the process to the new software applications.
     
    Please send us an email to support@portfordsolutions.com if you want to start the process.

    OpenText AppEnhancer (formerly ApplicationXtender): 

    • Current Release is v23.2: Released 8/30/2023. No Patches. 1 Hotfix.
    • v22.2: Released 2/22/2023. Patch 02: Released 8/30/2023. 8 Hotfixes. Note, all Hotfixes superseded by Patch 02)
    • v20.4: Released 11/20/2020 (xPlore is v20.2), Patch 24: Released 8/30/2023. 24 Hotfixes. Note, all Hotfixes superseded by Patch 24)
    • v20.3 - Released 06/26/2020. No Patches. 12 Hotfixes. Note, we recommend upgrading to patch v20.4.
    • v16.6 - Released 04/15/2019. Patch: 25, Released Oct, 2021. 12 Hotfixes. Note, out of support and we recommend an upgrade.
    • v16.3 - Released 12/15/2017. Patch: 40, Released July, 2021. 45 Hotfixes. Note, out of support and we recommend an upgrade.

    OpenText Captiva: 

    • Current Release v20.2, Patch 9: Released 11/9/2021
    • v16.6, Released 04/30/2019, Patch 4: Released 1/8/2020 

    Kofax Capture: 

    • Current Release v11.1.0, however, if you are using ApplicationXtender then the latest version is v10.2.1
    • Note, if you want to use Kofax 11 then you will need a third-party export connector. Please contact us for more information.

    Portford DocuNECT: 

    • Current Release is v5.3.3.15. Released 8/30/2023.

    CASO ECM Toolbox: 

    • Current Release is v4. Service Pack 3.

      Software Download

      Download third-party (OpenText and Kofax) and DocuNECT software at the following web site:

       

      URL: https://cloud.portfordsolutions.com/software

      Username: software

      Password: D@wnl@ad2@21!


        Software End Of Life (EOL) Schedules

        Below are the version release dates, primary support end dates, and sustaining support start dates for the products we support. Please note, Extended Support Fee is required once a product version enters Sustaining Maintenance. Many organizations require further support after sustaining support. For an additional cost, you can receive support for lgacy product versions through Extended Support. Available for select product releases, this option provides flexibility in timing your migration to newer product versions. If your environment will not be completely upgraded to supported releases by the sustaining support date, we recommend you immediately upgrade your contract to include Extended Support, if available. In doing so, you can ensure uninterrupted technical support while you seamlessly complete your upgrade.

        Portford DocuNECT
        DocuNECT End of Life schedule can be found in the Knowledge Center:


        OpenText AppEnhancer


        * Extended Support Fee required once product version enters Sustaining Maintenance

        OpenText AppXtender

        Note, v20.4 is considered a patch of v20.3 and has the same support lifecycle.


        * Extended Support Fee required once product version enters Sustaining Maintenance

        OpenText Workflow Manager


        * Extended Support Fee required once product version enters Sustaining Maintenance

        OpenText Captiva Capture


        * Extended Support Fee required once product version enters Sustaining Maintenance

        OpenText Captiva InputAccel


        * Extended Support Fee required once product version enters Sustaining Maintenance

        OpenText Captiva QuickScan Pro


        * Extended Support Fee required once product version enters Sustaining Maintenance

        Kofax Capture



        CASO ECM Toolbox
        There are currently no End Of Life dates release for ECM Toolbox v4.

          Scanner Configuration and Servicing

          The following link provides allows you to check scanner compatible with Kofax Software:

           

          If you have an active scanner support with us then call the manufacturer number below and schedule a call-out. Note, you will need your scanner serial no.:

          Fujitsu – 1-800-626-4686

          Kodak – 1-800-356-3253