User Unable to Login in AppXtender Web
in AppXtender Web v16.3, if a user logging in receives an error message stating that they have not permissions to an application then the user will need to be deleted and re-added. Note, if the AX audit trail then please create a support case.
How to Order Apps By App Name in Groups in AppXtender Admin
1) Make the following changes to the profile files below by adding the highlighted text. Note, make a backup of these files first. Inetpub/wwwroot/AppXtenderAdmin/App/Components/Groups/View/profietab.html on or around line 13 <option ...
Viewing Documents in DocuNECT
Applies to Version: v4.5, v4.6, v4.7 and v4.8 This document provides an overview of the current viewing technology that DocuNECT uses in v4.6. Viewing vs Editing Document management falls into two categories: 1. Collaborative – Documents that are ...
Configuring Fujitsu Scansnap Scanners with DocuNECT
Applies to Version: v4.6,v4.7 and v4.8 ScanSnap Manager v5.x This document provides an overview of how to configure Fujitsu's ScanSnap with DocuNECT's Client Tools. 1) Open the Scan Manager Settings and then deselect the Quick Menu checkbox to enable ...
Configuring VueScan with DocuNECT's Client Tool
Applies to Version: v4.8 Configuring VueScan from Hamrick Software VueScan is an easy to use desktop scanning application (www.hamrick.com). The application comes in two versions, standard or professional. Note, either version can be used. To ...
Current Software Versions
Product Replacement Announcement
Manager end of support is 4/2023. The swap for getting the OTS licenses
needs to be completed by end of November 2022.
Manager end of support is 11/2023. The swap for getting the AppWorks
licenses needs to be completed by end of December 2022.
recommend that you request your AppWorks/OTS licenses now in order to get them
under maintenance before the deadlines (above). This will also allow you to run
the environments in parallel to give you time to convert the process to the new
OpenText AppEnhancer (formerly
- Current Release is v22.2: Released 6/1/2022. No Patches. 1 Hotfix
- v20.4: Released 11/20/2020 (xPlore is v20.2), Patch 12: Released June, 2022. 20 Hotfixes
- v20.3 - Released 06/26/2020. No Patches. 10 Hotfixes
- v16.6 - Released 04/15/2019. Patch: 25, Released Oct, 2021. 11 Hotfixes
- v16.3 - Released 12/15/2017. Patch: 40, Released July, 2021. 40 Hotfixes
Release v20.2, Patch 9: Released 11/9/2021
- v16.6, Released
04/30/2019, Patch 4: Released 1/8/2020
- Current Release v11.1.0,
however, if you are using ApplicationXtender then the latest version is v10.2.1
- Note, if you want to use
Kofax 11 then you will need a third-party export connector. Please contact us
for more information.
- Current Release is v188.8.131.52. Released 7/1/2022.
CASO ECM Toolbox:
- Current Release is v4. Service Pack 3.
Software End Of Life (EOL) Schedules
Below are the version release dates, primary support end dates, and sustaining support start dates for the products we support. Please note, Extended Support Fee is required once a product version enters Sustaining Maintenance. Many organizations require further support after sustaining support. For an additional cost, you can receive support for legacy product versions through Extended Support. Available for select product releases, this option provides flexibility in timing your migration to newer product versions. If your environment will not be completely upgraded to supported releases by the sustaining support date, we recommend you immediately upgrade your contract to include Extended Support, if available. In doing so, you can ensure uninterrupted technical support while you seamlessly complete your upgrade.
DocuNECT End of Life schedule can be found in the Knowledge Center:
CASO ECM Toolbox
There are currently no End Of Life dates release for ECM Toolbox v4.
If you have an active scanner support with us then call the
manufacturer number below and schedule a call-out. Note, you will need your
scanner serial no.:
Fujitsu – 1-800-626-4686
Kodak – 1-800-356-3253